Frequently Asked Questions
If you have forgotten your password, please click the 'Forgotten password?' link and you will be taken through resetting your password.
If you have any further problems, please contact our Technical Support Team on: 0114 399 0010 or email@example.com
Our Technical Support Team are available on 0114 399 0010:
Monday - Friday: 8:00am - 5:30pm
Our main office is available on 0114 399 0019:
Monday - Friday: 9:00am - 5:00pm
We are closed on Public Holidays.
Please ensure your media player and TV are switched on and connected correctly. Please check that the correct input source (usually HDMI 1) is selected.
Finally log into your account and confirm your playlist has been sent to the screen.
If you are still having problems then please contact our Technical Support Team on: 0114 399 0010 or firstname.lastname@example.org
To shut down and power off your media player, you can "Double Press" the power button which will shut it down like your desktop computer.
To register another user ito your organisation, please contact our Technical Support team on 0114 399 0010 or email email@example.com
They will add any additional users you require and the new user will have their own username and password. There is no limit to the number of users who can access your Envisage Dental TV system.
There is no limit on the number of videos you can add to a playlist. The running time of the playlist is displayed as you add or remove items.
Yes. Please go to the 'My Playlists' section and click 'New Playlist'. You can then add any media items to this new playlist by dragging and dropping media or clicking 'Add' below the media clip.
You can also copy an existing playlist using another name and then edit that playlist. To do this, open the playlist you wish to copy and click 'Copy'.
New media content is released frequently on the website. Registered users are emailed when a new or updated media item is placed on the website. Please visit the website at regular intervals to ensure that the messages you display remain fresh and topical.